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11.00  COMMUNICATION (12 LESSONS)

11.10   SPECIFIC OBJECTIVES

11.20  CONTENT

11.21   Meaning and importance of communication

11.22  Lines of communication

           a) Vertical/horizontal

           b) Formal and informal

11.23   Essential of effective communication

11.24   Barriers to effective communication

11.25  Forms and means of communication

11.26  Advantages and disadvantages of communication

11.27   Choice of an appropriate means of communication

11.28   Services that facilitate communication e.g. courier, postal, telecommunication

11.29  Trends in communication e.g.

           a) Facsimile (fax)

           b) Development in the internet e.g. e-mail; e-commerce

           c) Cell-phones